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Quick answers to the questions we hear most.

Is TrackSwap accepting real payments yet?
Yes. Checkout charges your card through Stripe, your payment is held securely while the order is in progress, and the seller is paid after you confirm the item arrived (or the confirmation window passes).
How do I create a listing?
Head to Sell, add up to 12 photos, fill in the details, set your price and shipping options, preview, and publish. You can save a draft at any point.
How do payments work?
Buyers pay by card at checkout through Stripe. Sellers connect a Stripe payout account and receive funds (minus the TrackSwap seller fee) after the order is fulfilled. See How it works.
What are the fees?
Listing is free — TrackSwap only charges a fee when your item sells. The seller fee is tiered by sale price: Under $100 (10%), $100 – $499.99 (7%), $500 or more (5%). TrackSwap covers card-processing costs out of that fee, so there's nothing extra added on top — your payout is the sale price plus any shipping you charge, minus the seller fee.
Can I offer local pickup?
Yes. You can offer shipping, free shipping, local pickup, or a combination. Local-pickup orders use an in-app confirmation step for both parties.
How do I stay safe?
Keep all messaging and payment on TrackSwap and never wire money or use gift cards. Read our safety guide.
How do refunds work?
If an item arrives not as described, contact the seller through the order page. Sellers can issue refunds, and our team can step in on disputes — your payment is held until you confirm delivery, so there's protection built in.
How do I report a problem?
Use the Report button on any listing, seller profile, or message. Our moderation team reviews every report.

Still need help?

Send us a message and we'll reply by email. You can also reach us directly at support@thetrackswap.com.