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Quick answers to the questions we hear most.
Is TrackSwap accepting real payments yet?
Not yet — TrackSwap is currently a preview build. Listings, reviews, and order activity you see are sample data showing how the finished marketplace will work. We'll update this page when live payments launch.
How do I create a listing?
Head to Sell, add up to 12 photos, fill in the details, set your price and shipping options, preview, and publish. You can save a draft at any point.
How do payments work?
This preview does not process real payments. When live transactions are enabled, buyers will pay by card at checkout through Stripe, and sellers will connect a Stripe payout account and receive funds (minus the TrackSwap seller fee) after the order is fulfilled. See How it works.
What are the fees?
Listing is free — TrackSwap only charges a fee when your item sells. The seller fee is tiered by sale price: Under $100 (10%), $100 – $499.99 (7%), $500+ (5%). An estimated payment-processing fee (2.9% + $0.30) applies on top, shown separately when you list.
Can I offer local pickup?
Yes. You can offer shipping, free shipping, local pickup, or a combination. Local-pickup orders use an in-app confirmation step for both parties.
How do I stay safe?
Keep all messaging and payment on TrackSwap and never wire money or use gift cards. Read our safety guide.
How do refunds work?
This preview doesn't process real payments, so there's nothing to refund yet. Once live transactions launch, buyers will be able to contact the seller through the order if an item arrives not as described, sellers will be able to issue refunds, and our team will be able to step in on disputes.
How do I report a problem?
Use the Report button on any listing, seller profile, or message. Our moderation team reviews every report.
Still need help?
Send us a message and we'll reply by email. You can also reach us directly at support@thetrackswap.com.